Step-by-step guide to returning a product
For added peace of mind, we offer you a 30-day money-back guarantee on every purchase. Follow these simple steps for easy returns.
Step 1: Take out the returns slip attached to your order.
Step 2: Complete the slip and tick the box that best sums up why you're returning the item. Choose from the following options:
- Changed mind
- Did not match expectations
- Item received damaged
- Faulty item
- Item delivered different from ordered
- Item did not fit
- Item arrived too late
Fill in the Comments section if necessary. Make sure you include your QVC membership details and order number.
Step 3: Peel off the adhesive backing and stick the returns slip to the outside of the box/parcel you've received.
Step 4: Post it. We recommend you get a Proof of Posting which is available, free of charge, from your Post Office.
Step 5: Sit back and relax. Returns can take up to 21 days to process.
Returning faulty items
If your item arrives in a damaged or faulty state, or if it's different from the item you ordered, then QVC will happily refund the item (or replace where possible) within six months of delivery. Here's how to do it:
- If your item weighs less than 4kg, we will send you a pre-paid label for items via Royal Mail. Just call freephone 0800 51 41 31.
- For bulky items or those over 4kg, we'll arrange for a collection by courier. Call us on freephone 0800 51 41 31. Courier collection usually takes place 5-7 working days after the initial request.
P&P charges
QVC will only pay P&P for the return of damaged items, faulty items, or for those items different from the original order.
For more information about returns see our Terms & Conditions.
Nothing in this Guide or our Terms and Conditions or elsewhere affects your statutory legal rights.
